Terms of service
TERMS AND CONDITIONS
These Terms and Conditions (referred to as the "Conditions"), together with our Cookie Policy and Privacy Policy, form the contractual agreement between you (the customer or visitor of the Website, referred to as "you" or "your") and Bej Label Ltd. (referred to as "we", "us", or "our") concerning your use of the website www.bejlabel.com (the "Website") and your purchases made on it.
ABOUT US
www.bejlabel.com is the official eCommerce platform for BEJ LABEL LTD (the "Company").
- Company Name: BEJ LABEL LTD
- Company Registration Number: 15720656
- Registered Office Address: Victoria Studios, 387 Edgware Road, Brent, London, England, NW2 6LH
WHY THESE TERMS AND CONDITIONS MATTER
By visiting or placing an order on our Website, you agree to be bound by these Conditions, including other referenced documents such as our Cookie Policy and Privacy Policy. Please read these Conditions carefully before making any purchases. You will be asked to agree to these Conditions before completing your order.
It is recommended that you print or save a copy of these Conditions for future reference. These Conditions, and any contracts formed between us, are provided only in English.
OUR RIGHT TO MODIFY THESE CONDITIONS
We may update these Conditions as necessary. Please review them before placing an order to ensure you agree with the most recent version. The Conditions were last updated on 30th May 2024. If you do not agree with any part of the Conditions, please discontinue using the Website.
USE OF OUR WEBSITE
By accessing or using our Website, you confirm that you accept these Conditions and agree to comply with them. If you do not agree, you must not use the Website.
CHANGES TO OUR WEBSITE
We may update or change the content on our Website without notice, and while we aim to keep it up to date, some content may become outdated. We do not guarantee that the Website or its contents are free from errors.
ACCESSING OUR WEBSITE
The Website is provided free of charge, but we do not guarantee uninterrupted or continuous access. We reserve the right to suspend, withdraw, or change the Website without prior notice and are not liable for any unavailability.
You are responsible for arranging the necessary equipment and internet connection to access the Website and for ensuring that any individuals using your internet connection follow these Conditions.
YOUR ACCOUNT AND PASSWORD
If you create an account or are provided with a password, you are responsible for keeping this information confidential. We may disable any user identification or password if you fail to comply with these Conditions. If you suspect your password is compromised, notify us immediately at info@bejlabel.com.
INTELLECTUAL PROPERTY RIGHTS
The content, design, and intellectual property on the Website are owned by us or our parent company and protected by copyright, trademark, and other laws. You may only use the material on the Website for personal, non-commercial purposes. Reproduction or redistribution of the content is strictly prohibited unless for limited personal use as outlined in these Conditions.
All content on the Website is the property of Bej Label Ltd or its partners. Any misuse of this content may result in legal action, and you will be held responsible for any damages.
TRADEMARKS
“Bej” is a registered trademark of Bej Label Ltd.
RELIANCE ON INFORMATION
The content on our Website is for general information only. We do not guarantee the accuracy, completeness, or reliability of the information, and we disclaim any liability for errors or omissions.
LIMITATION OF LIABILITY
We reserve the right to modify or withdraw any part of the Website at any time without liability. Your continued use of the Website signifies acceptance of any changes.
We disclaim all warranties related to products on the Website, except those required by law. We are not liable for any indirect or consequential losses, such as lost profits or data, arising from the use of the Website.
Our liability for any claims relating to your purchases is limited to the cost of the products you purchased. This does not affect your statutory rights.
VIRUSES
While we aim to provide a secure Website, we do not guarantee that it is free from viruses or other harmful software. You are responsible for ensuring your device is protected with antivirus software. Misuse of the Website, such as introducing harmful materials or attempting unauthorized access, is a criminal offense, and we will report such incidents to law enforcement.
PLACING AN ORDER
You will have the opportunity to review and correct your order before submitting it. When you place an order, you are making an offer to purchase the goods. You will receive an email confirmation of your order and another email once it has been dispatched.
Orders are only available to customers aged 18 or older. By using the Website, you confirm that the payment details provided are yours and that sufficient funds are available.
We reserve the right to terminate any contract or access to the Website if you breach these Conditions or engage in fraudulent activity.
PRICES AND STOCK AVAILABILITY
All prices are listed in GBP and include UK VAT. For international customers, additional charges such as customs duties may apply. These costs are your responsibility, and we cannot predict their amount.
We strive to display accurate stock availability, but if an item is unavailable, we will inform you and refund your payment.
RETURNS AND EXCHANGE POLICY
If you are not satisfied with your purchase, you can return it within 14 days of receipt for an exchange or refund, provided the goods are in their original condition and packaging. Returns outside this period may be accepted at our discretion.
We offer free returns for UK orders if using our courier service. For international returns, the cost of return shipping is the customer's responsibility.
FAULTY OR DAMAGED GOODS
If the products delivered are faulty, incorrect, or damaged, please notify us within 3 days. We will arrange for the return and replacement or refund at no cost to you.
YOUR RIGHT TO CANCEL
You have the right to cancel your order within 14 days of receipt, in line with UK consumer legislation. To cancel, please email us at info@bejlabel.com with your order details. We will refund you within 14 days of receiving the returned goods.
UK DELIVERY POLICY
Please refer to our Delivery & Returns page for more information on delivery costs and methods.
PAYMENT
We accept payments through Visa, Mastercard, PayPal, and other major providers. Payments are processed securely, and we are not responsible for any additional charges or exchange rates imposed by your bank.
CUSTOMER SERVICE
If you need assistance with our products or services, please visit our Contact page or email us at info@bejlabel.com. We are committed to ensuring a positive shopping experience.
OTHER IMPORTANT TERMS
These Conditions are governed by English law, and any disputes will be handled by the courts of England and Wales unless you reside in Scotland or Northern Ireland, where local courts may apply.
We may transfer our rights under these Conditions to a third party. You cannot transfer your rights without our written consent.
These Conditions do not affect your statutory rights.
ACCESSIBILITY
We aim to make our Website accessible to all users. If you encounter any issues, please contact us for assistance.
SALE PRICING
We do not offer retrospective discounts for items purchased before a sale. To take advantage of sale prices, you must return the full-priced item and repurchase at the discounted rate.